Privacy.

Who is responsible

LSTN Group Ltd is the controller of personal information handled through this website and related correspondence. Write to us at Suite Ra01, 195-197 Wood Street, London E17 3NU, United Kingdom.

Correspondence

If you write to us, we use your name, contact details and the information you provide to respond, relying on our legitimate interest in handling correspondence.

Technical information

Our hosting provider logs IP addresses, requested pages, browser details and timestamps on our behalf, under our agreement with it, to deliver and secure this website. Our legitimate interest is operating a reliable, secure site. This website has no accounts or forms, and we do not set cookies or use analytics or advertising.

Transfers

Our hosting provider processes technical information in the US on our behalf. These transfers are covered by its data processing addendum, which incorporates the UK Addendum to the EU standard contractual clauses. You can read these safeguards in Vercel’s Data Processing Addendum, or write to us at the registered office address above for details.

Retention

We keep correspondence while an enquiry or related business matter remains open. Afterwards we keep it only where a legal obligation that applies to us requires it, or where our legitimate interest in establishing, exercising or defending legal claims requires it. We delete or securely dispose of it when it is no longer needed.

Retention of technical information varies by the type of record and its purpose, under our agreement with our hosting provider. The provider also processes some service-generated information for its own purposes as a separate controller; Vercel’s privacy notice explains that processing and its retention criteria, including when information is deleted, anonymised or retained in backups.

Your rights

Under UK data protection law, you may ask to access, correct, erase or restrict use of your information. These rights are subject to legal conditions and exceptions.

You can object to processing based on legitimate interests. To exercise your rights, write to LSTN Group Ltd at the registered office address above.

Complaints

If you are unhappy with how we use your personal information, you can complain to us. Write to LSTN Group Ltd at the registered office address above. We will acknowledge your complaint within 30 days, keep you informed while we look into it, and tell you the outcome without undue delay.

You can also complain to the Information Commissioner’s Office, the UK data protection regulator.